How do we differ from others offering office furniture solutions? We put a new spin on how furniture deals are put together.
We focus on the management process, not solely on the product. You get a single point of contact that is intimately familiar with your project. And, our record of 381 consecutive days of mistake-free orders, and 96 consecutive weeks of on-time and complete deliveries speaks for itself.
The I.C.E. Organizational Design:
With the I.C.E. Team, you are the hub. We assign you a project manager from the beginning - a single point of contact. They will coordinate the details of your order and guarantee your customer satisfaction as illustrated in the diagram to the right. There is no confusion as to who is doing what and when it is getting done. This means someone is there to guide you through the process, answer any questions and provide assistance at any time.
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Organization of Typical 'Dealership' Communication Pattern:
When dealing with an ordinary furniture dealer, information is passed from a sales person and spun through a cycle of departments for processing. Each step of the way, you're handed off to someone new. Since sales people are paid strictly on commission, they are eager to move onto the next deal. Subsequently, details are lost in the shuffle and no one is ultimately responsible for your project's success. For your business this means downtime, interrupted service and lost revenue.
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"We couldn't be
more pleased with the process
of furnishing
our new office.
Thanks for all you do! "
-Jim Sexton, Dry Creek
Oral Head, Neck
and Facial Surgery |
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